TESTIMONIALS

 
 
 
 
  
 
 
 KMS Heating & Cooling
  
 38 Google reviews 
 
 Write a review 
  
 
 
 
 
 
 
 
 
  
 
 
 
  
 
 
 Disciple Sian 
 
2023-08-21
 
 
  
I wanted to take a moment to share my experience with KMS Heating & Cooling. My initial encounter with their service didn't go as smoothly as I had hoped on the first day. However, what truly impressed me was how they handled the situation and turned things around.

After a bit of a rocky start, I reached out to the manager to discuss my concerns. The manager was incredibly understanding and willing to listen. We had a productive conversation, and they went above and beyond to address my issues. Not only did they apologize for any inconvenience I had experienced, but they also demonstrated a sincere commitment to customer satisfaction.

What truly set KMS Heating & Cooling apart was their willingness to rectify the situation. They offered to come back for a second day of service without charging an additional fee. The second day went smoothly, and the technicians were professional and courteous. The work was completed to my satisfaction, and I appreciated the attention to detail they exhibited.

Overall, I can confidently say that KMS Heating & Cooling provides good service. Their dedication to making things right, their commitment to customer communication, and their willingness to negotiate showed me that they genuinely value their clients. While the first day wasn't ideal, it's the way they handled it that truly matters. I'm grateful for their efforts and would recommend their services to others. Thank you, KMS Heating & Cooling, for going the extra mile!
  
 
  
 
 
 
  
 
 
 Debbie Cogan 
 
2023-06-06
 
 
  
First time to use KMS since Dave's Air & Heat retired. They were good about checking out several options when it became obvious my unit needed replacing. The day the crew came out, they arrived promptly, worked diligently and cleaned up when they finished. They kept me apprised of what they were doing and answered all questions I had. I am very pleased with their service and my new unit is quiet and works great.
  
 
  
 
 
 
  
 
 
 DENNIS W MACKIN 
 
2023-05-18
 
 
  
Came out and fixed my pool heater. Fast and professional service.
  
 
  
 
 
 
  
 
 
 Kelcrete 
 
2023-04-12
 
 
  
Service man was punctual and very efficient.
Many thank yous.
  
 
  
 
 
 
  
 
 
 Tammy Stokes 
 
2023-03-16
 
 
  
Really great service and even better people!! Top Notch all the way around!!
  
 
  
 
 
 
  
 
 
 Drew Ary 
 
2023-03-14
 
 
  
Amazing people and ownership. They will always do what they say and their priority is to take care of you, it shows from their installers to their service people. Overall top notch!
  
 
  
 
 
 
  
 
 
 Camille Wellnitz 
 
2023-03-07
 
 
  
We have been with KMS over 20 yrs.  They are absolutely a wonderful company.  We never had to be afraid of being misled.  They are very honest, professional, on time, reasonably priced, and are quick and accurate with their diagnosis.
The management and staff are great to work with.  They are professional, friendly, and they have a caring attitude - they go the extra mile.
I work at Christ for Humanity, we have 5 heating and AC units,  and in over 20+ years we have had diverse problems with our 1970's units, they never pushed a sale on a new unit. But once all had been said and done, and all the  avenues were exhausted, then we had that discussion.  They are NOT pushy salesmen!
In over 20+ years I DO NOT not have one negative thing to say.
Thank you KMS for taking good care of us!
Camille Wellnitz
  
 
  
 
 
 
  
 
 
 Robert Scott 
 
2023-01-04
 
 
  
Although this was the week of New Years Eve, the schedular was able to assign Jason to repair our heating system the day following our request. Jason arrived early, inspected the system and quickly identified the need and was able to repair the heating system before noon. He was polite, friendly and professional.